About this agent

Teams need help measuring request timing against SLA targets and warning early before work falls through the cracks. This agent watches your response and resolve times and alerts you when an SLA is at risk.

What you get

Live monitoring of your boards, delivered every weekday morning or when you mention the agent.

Response and resolve time measurement against SLAs, delivered every quarter or when you mention the agent.

Early alerts before SLA breaches, delivered every morning.

What this agent does

Watches each request's timestamps and status

It watches each request's timestamps and status to measure response and resolution time.

Compares against the SLA thresholds

It compares against the SLA thresholds.

Flags items approaching the limit and those that have breached

It flags items approaching the limit (at-risk) and those that have breached.

Notifies the right manager early — before a breach

It notifies the right manager early — before a breach where possible.

Keeps monitoring between requests

Monitor continuously and alert as items approach their threshold. Send the periodic breach summary on your cadence and offer trend views over time. You hear about problems while there is still time to fix them.