Customer Voice Agent

I'll read every customer conversation logged on your board and turn it into a weekly pulse check plus on demand answers for your whole company.

Get Agent

About this agent

Product teams miss opportunities when customer feedback piles up without clear themes or priorities. This agent analyzes customer feedback and identifies your highest-priority product opportunities.

What you get

Weekly Slack summary of customer themes and sentiment trends, delivered every Monday morning.

Notable account list with renewal risk or expansion signals, delivered every Monday morning.

Threaded answers to customer questions, delivered when you mention the agent.

What this agent does

Sweeps up a full week of conversations

Every Monday, the agent pulls all support tickets and calls, including monday notetaker transcripts, logged over the past week, along with volume and satisfaction figures.

Groups signals into themes, not anecdotes

Conversations get clustered into recurring themes and classified as friction, opportunity, feature demand, or a sentiment shift, only once a pattern shows up across enough conversations.

Ties themes back to real account stakes

Each theme gets matched to affected accounts by value, segment, and renewal date, so a friction point on a high value renewal stands out.

Flags what's rising, new, or fading

This week's themes and volumes get compared against last week's, calling out shifts of more than 10 percent.

Posts one scannable Monday morning summary

A single structured Slack post covers top themes, opportunities, friction, sentiment shifts, and notable accounts to watch.